Terms of Service.

1. Scope, and what these terms do not cover

These terms form an agreement between you and NALEJ Corporation (“Nalej”, “we”) covering two things: this website, and the commercial Nalej platform made available to you as a hosted service.

They do not cover government or classified deployments. Any deployment of Nalej into a US Government environment — including any accredited or air-gapped environment, or any environment subject to FedRAMP, DoD Impact Level, ICD 503, or CNSSI 1253 requirements — is governed exclusively by a separate written agreement. Nothing here grants a right to operate Nalej in such an environment, and no term here is intended to apply to one.

If you use the platform on behalf of an organisation, you confirm you may bind that organisation, and “you” means that organisation.

2. Definitions

• Customer Content — everything you or your users deploy, upload, store, or transmit through the platform: workloads, container images, source code, configuration, and data processed by your workloads.
• Service Data — operational telemetry we generate while running the platform: resource metrics, logs, request traces, and audit events.
• Tenant — the isolated environment provisioned for you, with its own namespace boundaries, resource quotas, and network policy.

3. Pre-general-availability status

The platform is pre-general-availability. This is a material term, not a formality:

• There is no service level agreement and no uptime commitment.
• Features may change or be withdrawn, and interfaces may break compatibility, without a deprecation period.
• There is no committed support response time.
• You should not place production workloads that you cannot afford to lose on the platform without an independent backup you control.

4. Your content stays yours

You retain all right, title, and interest in Customer Content. You grant us only the licence we need to run the service for you — to host, copy, transmit, and display Customer Content — and that licence exists solely to operate the platform on your instruction and ends when your content is deleted.

We do not train models on your Customer Content, and we do not use it to develop or improve our products. We may use aggregated Service Data that identifies neither you nor any individual to operate and improve the platform.

You are responsible for having the rights to the Customer Content you bring, and for it not breaking the law.

5. Acceptable use

You may not use the platform to:

• Break the law, or infringe anyone’s intellectual property or privacy rights.
• Distribute malware, run phishing or command-and-control infrastructure, or send bulk unsolicited messages.
• Attack anyone — including denial-of-service traffic, unauthorised scanning, or intrusion attempts against third parties or against our own infrastructure outside an authorised test.
• Attempt to escape your tenant boundary, reach another tenant’s data, or interfere with the isolation controls described in section 6.
• Mine cryptocurrency, or resell raw compute capacity, without our written agreement.
• Facilitate child sexual exploitation or human trafficking.

We may suspend access without notice where we reasonably believe it is necessary to protect the platform, another tenant, or a third party. We will tell you why as soon as we reasonably can, and restore access once the cause is resolved.

6. Isolation and security — and its limits

We operate tenant isolation using namespace boundaries, resource quotas, network policy, mutual TLS between services, and admission-control policy enforcement. We apply these controls in good faith and describe them accurately.

We do not warrant that these controls are impenetrable, and no system is. You remain responsible for what runs inside your tenant: the security of your own code and images, the credentials you issue, the access you grant your users, and your own backups.

7. Open-source and third-party components

The platform is built on open-source software, including Kubernetes and components from the cloud-native ecosystem. Those components remain licensed to you under their own licences — typically the Apache License 2.0 — and where such a licence conflicts with these terms, the component licence governs that component.

Nothing in these terms restricts a right you hold under an open-source licence, and nothing here transfers ownership of those components to us.

8. Export control and sanctions

The platform includes cryptographic functionality and is subject to US export control law, including the Export Administration Regulations. You agree that you will not use, export, re-export, or make the platform available:

• in or to any country or region subject to comprehensive US sanctions, or to any person on a US restricted-party list;
• for any purpose prohibited by US export law, including nuclear, missile, or chemical or biological weapons end-uses.

You confirm you are not located in such a jurisdiction and are not such a restricted party.

9. Termination, and getting your data back

You may stop using the platform at any time. We may terminate for material breach that you do not fix within 30 days of notice, or immediately for a breach of section 5 or section 8.

For 30 days after termination you may export your Customer Content, and we will give reasonable assistance to do so. After that window we delete it, subject to backup rotation and any legal retention obligation.

10. Disclaimers

To the fullest extent the law allows, the platform is provided “as is” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the platform will be uninterrupted, error-free, or secure against every attack.

11. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability is limited to the greater of the amounts you paid us in the 12 months before the claim, or one hundred US dollars.

These limits do not apply to a party’s liability for death or personal injury caused by negligence, for fraud, or to anything else that cannot lawfully be limited.

12. Governing law

These terms are governed by the laws of GOVERNING LAW STATE, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of COURTS AND VENUE.

13. Changes

We may update these terms. For a material change we will give notice before it takes effect; continuing to use the platform after that date means you accept the change. If you do not, stop using the platform and contact us to close your account.

14. Contact

NALEJ Corporation, REGISTERED ADDRESS.

How we handle personal information is set out in the privacy policy.